HTTP Status Code Meanings

Each test that we run at StatusCake will return a Status Code, and this code is a vital part of the “message” that we get in response to our connection attempt. Each code carries a specific meaning around the status of the web page or service. You can configure which […]

Downtime root causes – Unexpected Status Code

This article will take you through the reasons for a “Unexpected status code” root cause on an uptime test. We return this error type when we see an unexpected status code returned by the tested website, this can be any common error status code, or a custom status code depending […]

Downtime root causes – Domain not found

This article will take you through the possible reasons for a “Domain not found” root cause on an uptime test: We are unable to resolve your domain name through Google and Cloudflare DNS services. The IP address of your domain may not be pointed to the correct record, this can […]

Downtime root causes – timeout/connection refused

This article will take you through the possible reasons for a “timeout/connection refused” root cause on an uptime test: A connection refusal may occur due to trying to access a website in an unauthorized fashion, through a closed port, or because of security restrictions from a Firewall. In the case […]

What is a Certificate of Residence?

If you are a customer of StatusCake and located outside of the UK you may be asked by your finance team or accountant for us to provide you with what’s known as a Certificate of Residence. The Certificate of Residence, created by HM Revenue and Customers (HMRC), allows StatusCake to […]

What is a W-8BEN-E

If you are a customer of StatusCake and located in the United States of America it is likely that you’ll want StatusCake to complete what’s known as a W-8BEN-E. The form, created by the US Internal Revenue Service (IRS), allows StatusCake to self-certify that as a business it is not […]

How to activate alerts to the StatusCake Mobile App

It’s possible to do this in a few simple steps, setting this up means you can get your up/down alerts straight to the StatusCake mobile app via a push notification. Log in to the StatusCake Mobile app, go to the settings, and activate the “Receive notifications” option. Within StatusCake, edit […]

Why is my domain not supported?

We obtain information about your domain by getting its public properties (WHOIS data). These properties include information on who registered it, when it was registered, when it expires and its nameservers. The availability of these public properties depend on the TLD registrar, this is the company that a domain is […]