Monitoring
Status Pages
Pricing
Now change logs might not sound like the most exciting thing in the world but trust us when we say, what they lack in increasing your heart rate, they make up for in customer satisfaction. Oh yes, the holy grail of customer communication is the change log and we’re going to tell you everything you need to know about them.
Good question. Essentially, a change log is a document of changes that you have made to a given project for your product or service. Think of a SaaS product and any updates that you have made all being logged in one place for customers to see easily and efficiently.
You can add any updates or changes to your product or service in your change log. This makes it easier for your customers (and your team for that matter) to see all changes in one place.
A change log can effectively look however you want it to! There are plenty of change log services that allow you to fully customize the page so that it is branded in unison with the rest of your website.
The purpose of a change log is to keep all of your customers informed of anything that has been changed to the product or service that you’re offering. The plus side to this is that your customers are always in-the-know and can see that you’re being fully transparent with what’s going on behind the scenes. It’s also worthy to note that a change log can prevent unnecessary queries coming into your support team – win, win!
A change log should be updated as soon as you have changed anything to your product or service. The longer you leave it, the less accurate your change log becomes and the more confusing it becomes for your customers. Also, you want your customers to know as soon as possible that there’s been a change, regardless of how big or small it may be, so be sure to get your head of development or head of product to fill it out accordingly.
The majority of change log solutions allow for customisation. If your solution doesn’t, try to make it as on brand as possible with the content that you share and include internal links to any Knowledge Base or blog articles that are relevant.
Share this
3 min read On Wednesday 19 August, Monzo had an outage. DownDetector logged more than 3,000 reports by midday. Monzo’s own statement was direct about what it did next: it activated Monzo Stand-in, its fully independent backup bank, while it investigated an issue affecting customers. By the end of the day, Monzo said the issue was resolved and
3 min read GitHub’s incident on 17 August 2026 ran from 13:28 to 21:15 UTC, seven hours and forty-seven minutes. At peak, web and API traffic saw error rates of around 20%, while archive and raw-content downloads reached roughly 50%. SAML and OIDC authentication, SCIM and Team Sync were affected alongside Git operations, Actions, Pages, Issues, Pull Requests
3 min read Adding a new website, launching a customer portal, or handing a service to a new team should be straightforward. Setting up monitoring is part of that job, but it is easy for a manual step to be missed when information is spread across several systems. StatusCake now integrates with viaSocket, giving teams a way to connect
7 min read A website may be standing and still be in trouble. It may answer a request, return a cheerful 200 OK, and yet load slowly enough that visitors begin to lose patience. Its certificate may be nearing expiry. Its domain records may have changed. A server may be filling its disk in the background, patient and
6 min read StatusCake tells you that something might be broken. Hermes can check whether it really looks broken, decide who should hear about it, send the email, and keep the record for tomorrow morning’s summary.
3 min read The allure of OpenClaw is undeniable. You deploy a highly autonomous, self-hosted AI agent, give it access to your repositories and inboxes, and watch it reason through complex workflows while you sleep. It is the dream of the ultimate 10x developer tool realized. But as any veteran DevOps engineer will tell you: running an LLM-backed
Find out everything you need to know in our new uptime monitoring whitepaper 2021
