StatusCake

Slack outage 2021 welcomes everyone back to work

slack outage

It’s a new year and what better way to start working from home for the 10th month of the pandemic than with a Slack outage. For more than 3 hours on Monday 4th January, Slack users were left to fend for themselves with the use of none other than emails! to communicate with their teams – a notion that was surely lost by the 2010’s. 

Slack alerted their users at 3.14pm on their Status page:

Customers may have trouble loading channels or connecting to Slack at this time. Our team is investigating and we’ll follow up with more information as soon as we have it. We apologize for any disruption caused.

Jan 4, 3:14 PM GMT

Shortly followed by regular updates on their team’s investigation into the issue before giving a reassuring update at 8.10pm that Slack was back up for business and an apology for causing disruption. By this point, #slackdown was trending on Twitter. It just goes to show the importance of having a public facing Status page where you can update your customers in real time – something we offer as part of our StatusCake package. We understand that communication is key when things go wrong, especially for customer trust and satisfaction and the Slack outage is a perfect example of this. 

It couldn’t have come at a worse time for Slack, with CRM giants Salesforce currently acquiring them for a fee of over 25 billion dollars. But with great traffic comes great pressure to stay online, even for the multi-billion companies, and that’s where we lend a hand. We alert you as soon as your website goes down in 43 locations in 30 different countries so you don’t have a bombardment of users on social media telling you something about your website that even you didn’t know. Luckily for Slack, people found a way on social media to entertain themselves during the outage, with many glad not to hear the classic line “you’re on mute” for a while…

So undoubtedly, there are two morals to this story – 1) regardless of our current situations, the public are indeed, pretty hilarious and 2) StatusCake can be the answer to your outage problems so you can stay online or get yourself back online quicker and more efficiently. 

Happy 2021!

Share this

More from StatusCake

international-book-day
short-reads

The books that have inspired us this International Book Day

4 min read The 23rd January marks International Book Day, so we’ve compiled a list of our favourite books that have inspired us to think differently or see the world from a new perspective. See if you too can get inspired.

slack outage
In The News

Slack outage 2021 welcomes everyone back to work

2 min read It’s 2021 and the first major platform to go down is the multi-billion dollar team communication tool Slack. Find out everything you need to know about the 3-hour Slack outage on Monday 4th January in our latest news post.

affiliate-marketing
How To

Affiliate marketing for beginners in 2021

7 min read Affiliate marketing is huge at the moment and will undoubtedly get even bigger in 2021 with more online stores and online shopping. Use our step by step guide to build your successful affiliate program in 2021 to gain more customers and build long-lasting professional relationships with high-quality affiliate partners.

Black Friday
In The News

Why Black Friday 2020 is going to be the biggest one yet

3 min read Black Friday 2020 is set to be the biggest discount day of the year, especially with lockdown meaning high street shops are unable to open until 2nd December. See how and why Black Friday 2020 will make a difference to businesses and consumers.

Join our newsletter & we'll donate $0.50* to the 999 Club charity

Get weekly inspiration & hacks from our expert blogs plus exclusive access to podcasts and discounts.

*Up to $250 per month