Globally used DNS provider Network Solutions suffers an outage

On Wednesday 17th March, globally used DNS provider Network Solutions experienced the dreaded downtime we all hope to avoid. Starting at 4am Eastern time and continuing through to Thursday 18th with still no resolution, it’s affected thousands of people across the world.

Who are Network Solutions? 

Network Solutions are the 4th biggest domain registrar in the world, with nearly 7 million users worldwide. They offer a range of different online services, with specialised expertise in domains and web hosting, website optimisations and development, social media advertising, and SSL certificates.

How has Network Solutions downtime affected our customers?

For us, Network Solutions downtime has clearly affected our customers’ website downtime with customers in Canada, the USA, UK, Germany, and France all experiencing DNS type outages. 

From our data, it seems that Network Solutions going down has affected people’s emails which will, unfortunately, prove massively detrimental due to the sheer number of emails people are sending now we’re in lockdown due to the Covid-19 pandemic. 

On further investigation, we can see that we’ve sent more alerts by both email and SMS than average for website downtime to our user base, with an estimated 1,000 users suffering as a result of Network Solutions being down.

The bad news doesn’t stop there, unfortunately. Network Solutions also has a partner program, meaning that both bigger, well-known companies and smaller businesses will both be affected by this unexplained downtime. Other reported linked providers include 

What are Network Solutions saying about their service issues?

Network Solutions was inundated on Twitter with complaints from users, many wanting to know when it would be back up and running. In a statement from their Twitter profile, they said: 

As of 18th March AM, Network Solutions has experienced over 12 hours of service issues, which will undoubtedly have a huge impact on customers worldwide. They’ve had hundreds of comments on social media, more so today with the outage expected to have been fixed ready for their customers today.

It just goes to show that unfortunately, website downtime and outages happen to everyone, regardless of precautionary measures taken. That’s why it’s extremely important to have website monitoring in place to alert you as soon as website downtime happens.

Share this

More from StatusCake


The cleverest 404 pages on the internet right now

5 min read No one wants to see a 404 page but when you do, it makes it just a little better when it’s absolutely fabulous. From dog pictures to animations of wizarding hamsters, we have the very best 404 pages of the year right year. Check them out right now.

In The News

Why is Facebook Analytics being switched off?

3 min read If you’re a user of Facebook Analytics, you’re going to want to read this. You’ll need to save your data before it shuts down on 31st June. Want answers? We’ve got them. If you’re not a Facebook Analytics user, you might be interested to know what exactly Facebook are planning and when you’ll find out.

Product & Updates

How to monitor a Windows server with StatusCake

3 min read If, like many of our customers, want to monitor a Windows server or workstation with StatusCake, use this step-by-step guide to help you set it up! We walk you through everything you need to know for a more enhanced website monitoring experience.

Google algorithm update
In The News

The new Google algorithm update and what you need to do before May

4 min read You may have heard the talk about a new Google algorithm update but do you know what you need to do to your website to make sure you’re not penalised? Don’t worry, we’ve got you. Find out everything you need to know about Google’s latest algorithm update and what you need to implement on your website before May 2021.

google ads down
In The News

Google Ads outage affects users across Europe

2 min read On 24th March, Google Ads suffered an outage lasting hours across most of Europe. The result? Huge loss in revenue and some very angry customers on Twitter. Find out everything you need to know on the Google Ads outage here and how you can prevent the same fate happening to your website!

Join our newsletter & we'll donate $0.50* to the 999 Club charity

Get weekly inspiration & hacks from our expert blogs plus exclusive access to podcasts and discounts.

*Up to $250 per month