StatusCake

Website downtime: The one where Google Maps went down

google maps down

March saw many of the big tech companies have technical issues with their products and services. But the biggest one was by far the colossal Google; Google Maps experienced the much dreaded website downtime impacting thousands of users across the globe. It was reported online that Google Maps had suffered a partial outage meaning that many couldn’t access the location tool, but why and more importantly, how?

What impact did it have?

Users searching for a place and needing directions, and sites that have an API link with the plugin to display their location and other essential services that rely on Google Maps all faced issues. Think of all the users that were forced to use alternative apps to help them navigate their way and might end up sticking with them as they found they were easier to use or even better.

Like many things that we take for granted, Google Maps has become synonymous with modern day explorers that make full use of the service to find what they are looking for whether it be in cities, countryside and even the wilderness. This type of outage might not be an issue for most people as they can use alternatives like Apple Maps but a lot of businesses rely on this service to direct customers to their premises and the potential financial loss could be significant. 

What was Google’s response?

On the 18th March a Google spokesperson via an email statement confirmed the outage and said “We’re seeing reports of difficulties accessing some Google Maps and Google Maps Platform services. Our team is investigating and working to resolve the issue as quickly as possible.”

Google still has not said what caused the outage, simply that there was a partial outage but have not gone into more detail. However I feel I have to mention that Google worked very quickly on a fix and within a few hours the service was back up and running. Phew.

How did the public react to Google’s downtime?

Many users were stunned that Google Maps was down and had to find an alternative method to help with navigation, something they hadn’t even had to consider doing before. It’s safe to say, however, that the trusty old printed maps did not make a return. In actual fact, the main topic was how little Apple Maps is used. It was clearly highlighted by many users that the reason for this is because it’s a “much poorer user experience especially when compared to Google Maps”. I can’t speak from experience as I’ve always used an Android phone but I guess there must be a lot of iPhone users that use Google Maps on the down low. Shh.

The moral of the story? Even the tech giants like Google can experience downtime. That’s why you need uptime monitoring.

Share this

More from StatusCake

API
Engineering

The basics: How to use the StatusCake API

5 min read We offer an API that provides direct access to features the platform offer, with each feature providing a set of endpoints to perform operations on resources associated with your account. The StatusCake control panel offers plenty of useful visualisations and alerting systems so you can be in touch with your data, but sometimes we may have use-cases where we would rather leverage the API so in this blog post we’re going to see how we can make use of these endpoints using C#.

developer tools
short-reads

Software developer tools to increase productivity 

5 min read In this blog post I want to go over some of the software I use alongside my IDE/version control tools during my day-to-day work. These tools allow me to cut down on wasted time spent doing things inefficiently, track my work, take notes, and generally make my life easier.

statuscake github
Engineering

StatusCake GitHub Projects

4 min read I allows users of the platform to come up with custom ways of interacting and making our tools work for their specific needs. In this blog post I’m going to look at a few recent projects on GitHub that use the StatusCake API to either save you time or do something interesting with your test data.  

downtime
short-reads

The one where the Lloyds Banking Group suffered downtime

2 min read It’s estimated that over 18 million people in the UK use online banking. So when the Lloyds, Halifax, and the Bank of Scotland online banking platforms all suffered partial downtime, millions of people were unable to access their accounts properly. Find out more here!

google maps down
Engineering

Website downtime: The one where Google Maps went down

2 min read March saw many of the big tech companies have technical issues with their products and services. But the biggest one was by far the colossal Google; Google Maps experienced the much dreaded website downtime impacting thousands of users across the globe. It was reported online that Google Maps had suffered a partial outage meaning that many couldn’t access the location tool. Read all about it here.

Want to know how much website downtime costs, and the impact it can have on your business?

Find out everything you need to know in our new uptime monitoring whitepaper 2021

*By providing your email address, you agree to our privacy policy and to receive marketing communications from StatusCake.