StatusCake

Zapier Set Ups – Pulling Downtime Alerts into Zendesk

website monitoring

We currently integrate with a wide range of notification systems and applications to which we can send through our Up or Down alerts based on the health and status of your website on StatusCake.

Sometimes though, it’s great to have these alerts coming through to a system that’s not classically used for notifications. Today we’ll take a look at how you can have your downtime alerts sent to the Zendesk Customer Service Software & Support Ticket System.

Having your customer support queries, and downtime alerts sitting side by side can be an effective way of diagnosing customer reports, and allows the support team to more effectively communicate issues to dev-ops.

zen1

You can set up this integration between StatusCake and Zendesk in under 5 minutes, and from the point of completed configuration everything will be automated so no further action will be required. It’s fully possible however if needed to modify the settings later on.

One that’s complete you will see each downtime alert inserted as a ticket into your Zendesk dashboard, these can then be correlated with customer reports, or passed straight to the team responsible for dealing with the problems.

Share this

More from StatusCake

DNS
Engineering

What’s new in Chrome Devtools?

3 min read For any web developer, DevTools provides an irreplaceable aid to debugging code in all common browsers. Both Safari and Firefox offer great solutions in terms of developer tools, however in this post I will be talking about the highlights of the most recent features in my personal favourite browser for coding, Chrome DevTools. For something

Engineering

How To Create An Animated 3D Button From Scratch

6 min read There has certainly been a trend recently of using animations to elevate user interfaces and improve user experiences, and the more subtle versions of these are known as micro animations. Micro animations are an understated way of adding a little bit of fun to everyday user interactions such as hovering over a link, or clicking

Want to know how much website downtime costs, and the impact it can have on your business?

Find out everything you need to know in our new uptime monitoring whitepaper 2021

*By providing your email address, you agree to our privacy policy and to receive marketing communications from StatusCake.