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Zapier Set Ups – Pulling Downtime Alerts into Zendesk

We currently integrate with a wide range of notification systems and applications to which we can send through our Up or Down alerts based on the health and status of your website on StatusCake.

Sometimes though, it’s great to have these alerts coming through to a system that’s not classically used for notifications. Today we’ll take a look at how you can have your downtime alerts sent to the Zendesk Customer Service Software & Support Ticket System.

Having your customer support queries, and downtime alerts sitting side by side can be an effective way of diagnosing customer reports, and allows the support team to more effectively communicate issues to dev-ops.

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You can set up this integration between StatusCake and Zendesk in under 5 minutes, and from the point of completed configuration everything will be automated so no further action will be required. It’s fully possible however if needed to modify the settings later on.

One that’s complete you will see each downtime alert inserted as a ticket into your Zendesk dashboard, these can then be correlated with customer reports, or passed straight to the team responsible for dealing with the problems.

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Zapier Set Ups – Keep a log of tests added to StatusCake

There’s a lot that can be automated within StatusCake using the Zapier app. Today we’ll take you through how to keep an automatic log of any tests added to your StatusCake account, all the data will be stored on Google Sheets, and the data for each new test will occupy one row.

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We do store similar data for you with our Audit log feature, but using this method allows you to keep your own hard copy which can be downloaded for offline access.

Before you start, you should decide which pieces of data will be useful. Zapier is able to grab the following information upon test creation:

  • Test Name
  • Test URL
  • Test Type
  • Test initial Status (UP/DOWN)
  • Test ID
  • Paused (0/1)
  • Check Rate
  • Contact Groups (Returned as CUID)
  • Test Tags

You will be prompted to assign these data fields to a column in your spreadsheet, assign the ones that you would like to store, and you will then be able to see the expected results within Zapier.

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Once you submit the Zap and enable it, a new row will be added to the spreadsheet each time that you add a new test within StatusCake.

 

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Feature Spotlight: Public Reporting API

We’ve today introduced a fully functional API for use with our Public Reporting tool. This allows you to carry out all of the functions that you would in app, but now you can automate and schedule these tasks instead of needing to complete them manually.

What is Public Reporting?

A Public Reporting Page displays information on a selection of tests in your StatusCake Monitoring account. On our paid accounts you can add as many tests as you wish to a Public Report, when that’s done you will see data on the last 7 days of uptime, as well as the same Status Periods that you would see in app.

You can add as many of these as you require and there’s access control available with an optional password requirement.

It’s possible to fully customise these pages on our paid plans, you can modify the CSS, colour scheme, and also add a logo if required.

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What can I do with the new API functionality?

The supported functions are identical to what’s possible in app, here’s a summary of what’s possible:

  • Get information on a single page.
  • Get information on all pages.
  • Create a new page.
  • Update an existing page.
  • Delete an existing page.

For more information and to get started right away automating the management of your Public Reports, please check out our API documentation for the technical details. For any questions please don’t hesitate to contact our friendly support team!

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Zapier Set Ups – Automatically export uptime data to Google Sheets

Ever wanted to keep a backup of StatusCake data without manual entry or usage of the API? This article will take you through a different and automated method of doing so for the Up and Down test alerts. This is done with the help of the Zapier service, and the data will be stored in Google Sheets.

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It’s easy to set up automated input of your downtime data to Google Sheets through Zapier. Each time that a website goes down, a new row can be added to your spreadsheet, and another row will be added when it comes back up. This gives you a great raw record of your downtimes, and this data can be retained for as long as you choose.

The Zapier integration can grab info from each alert, including: the test’s name, the UP/DOWN status, the time of the alert, the location that the testing came from, and the status code that was present.
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You can choose exactly how you want the spreadsheet to be formatted when creating the Zap, and which details should be included, when this is completed you’ll see the up and down alerts looking something like the above in your spreadsheet.

If you would like to give this Zap configuration a try, you should use StatusCake as the “Trigger” and Google Sheets as the action, it’s just these 2 steps that would be required.

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StatusCake App released for iOS and Android Devices

You can now install our very own StatusCake app on any iOS or Android device. This means you can check your test status on the go wherever you are without needing to log into email or access the StatusCake site in a mobile view!

At launch the app covers Uptime, SSL and PageSpeed type tests, and you can view all of the important information for each type at a glance. All you will need to make use of this is your StatusCake username and API key.

For Uptime tests the app allows you to see the current Status, as well as other details such as the set check rate, the URL target of the test, the uptime percentage, the time of the last test, any tags that are assigned – and lots of other useful information. It’s also possible to pause tests through the app with a tap of the screen.

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In the SSL section of the app you will see a summary of SSL certificates being monitored with StatusCake. At a glance you will be able to view the Certificate Score, Cipher Score and From/To Expiry date information for all SSL type tests within your StatusCake account.Untitled

You can also view Page Speed data within the app, Data will be shown on the tests in your account including which location the Speed Tests are running from, the latest load time and page size figures, and the total number of requests completed during the last check.image_from_ios_iphone8plussilver_portraitIn order to log in to the StatusCake app for Android and iOS you will need to obtain your username and API key from within the StatusCake account. Both of these details can be obtained within the User Details section of the account.  We hope you like the new app, and for any questions don’t hesitate to get in touch with the support team!

 

Grab the App for Android or iOS: