NewReporting

New Feature : Advanced Email Reporting

Today we have released our new reporting tool which can be used to send out automated email reports for Uptime, SSL, Domain and Virus type tests.

If you want to get stuck in right away, the new email reporting functions can be found within the User Details section of the StatusCake app. Here you can manage reports that you have created previously, and add new ones.

emlrept

All reports can be automated to go out at the time of your choice on a daily, weekly or monthly basis. Each report can contain it’s own sub-set of email contacts making it easy to ensure that the right data is going to the right people.

With this new functionality it’s possible for the first time to create a report combining the details of your Uptime, Domain, SSL and Virus scan tests in the same report making it much easier to see trends over the different methods of testing.

Within the report the Uptime type tests will have data on the percentage of downtime experienced during the reported period, as well as average load time. For Domains and SSL you will be able to view any upcoming expiry dates that need your attention, and for the Virus Scan you will see a summary of any threats that have been detected since the last report.

For anyone who set up automated reports with our previous reporting function – rest assured that these reports will still be sent as normal, the settings for these can still be modified at any time within the User Details section of the app.

 

 

 

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Use Case: Using Maintenance Windows to Set Up Alert Schedules

For many of our users reacting to downtime data sent from a monitoring system such as StatusCake.com is a 24 hour job, and the process incorporates many staff who will have varying responsibilities, and sometimes work quite different hours.  This is particularly true of companies who run “follow-the-sun” with their global dev-ops teams picking up the baton from the last as their time zone starts its working day.

For this reason it can be very useful to have a method for splitting out which team alerts go to at different times.  Today we’ll take you through a method for using our Maintenance Windows feature in this way.

For example let’s first use a scenario where you have two separate teams:

  • Team A works a 12 hour shift from Midday until Midnight; and
  • Team B takes over from Midnight to Midday.

We want each team to only be alerted of downtime during their working hours.

To achieve this you would set-up two tests in StatusCake; each test would be identical to the other, for instance in relation to interval check rate, confirmation servers and so on, however there would be two differences.

  • Test 1 – The Contact Group would be set-up for Team A members and a Maintenance Window for Midnight to Midday set-up.
  • Test 2 – The Contact Group would be set-up for Team B members and a Maintenance Window for Midday until Midnight set-up.

This ensures that when the site goes down it will only alert the team on call.  You can of course add as many teams to this following the same set-up process – e.g. for three teams add a third test and set the Contact Group and Maintenance Window according.

Once you’ve everything up you will have an on call schedule as shown in the diagram below:

schedule

We already have this use-case working for quite a few of our customers who don’t want to use additional third party integrations to handle alert scheduling.  If you have any questions about this use-case, or indeed have any great use-cases of your own that you’d like to share with us then please let us know.

 

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Feature Update: New Reporting Capabilities

Today we’ve introduced an overhaul of our reporting tool which will make it much easier to get the exact data you want sent out to the people who need to see it.

Previously it was only possible to send an automatic report for all uptime tests in your StatusCake account. A big change that’s been brought in by our update is that you can now select a specific group of tests to be reported on; this means that you’ll no longer need to worry about clients or staff seeing tests that aren’t relevant to them within the reports that are sent.

As you could now need to configure more than one report, a new tab  has been added within User Details section under “Email Reporting”

From here you can manage existing reports, and configure new ones:

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At current only uptime type tests are supported within these new reports, however we will be working to include other test types in the coming weeks, meaning that combined reports for test types will soon be a reality!

To get started with our new reporting right away simply visit our Reporting Section within User Details , and if there are any questions on the new functionalities just let us know!

Monday_Update_ED3

Monday Update: Customer Survey, Telegram Integration, Atlassian & Slack, Browser Extensions, and SSL

Our final Monday update of July and although many of our customers are heading off on summer vacation not only are we here monitoring your websites 24/7, but we’ve got some exciting new features and improvements happening over the holiday break.

StatusCake Customer Survey – July 2018

We sent out our customer survey at the tail end of last week.  If you’ve not seen the email in your in-box you can complete the survey here.  The customer survey is incredibly important to us as it enables us to understand how we are doing in key areas of the service, for instance in terms of our customer support and the product itself, but it’s also your opportunity to tell us how you think we can make improvements, and what direction we should take the product in.

Please do reply.  The feedback we’ve already had is invaluable – the good, the bad, and the ugly – and we do reply to every single survey response so don’t forget to leave your username or email address so that we can respond to you.  It also means that you’ll be entered into our prize draw to win one of two Amazon gift cards.

The survey will be closed at midnight on Friday 10th August so there’s still plenty of time to have your say.  We will be sharing all the results of the customer survey with you by the end of August, as well as setting out how we plan to implement some of the features and changes that have been driven by your feedback.

Atlassian & Slack Form Alliance, HipChat & Stride To Go &  New StatusCake Integration With Telegram

Last week saw a big announcement that Atlassian was selling two of its products HipChat and Stride to messaging behemoth Slack, as well as entering into a key strategic alliance with Slack and investing in the company.

Many will know Atlassian for its popular tools such as Jira, and Bitbucket as well as products such as Trello and StatusPage.io; the latter of which StatusCake has recently sought to challenge with its StatusPage.io alternative – StatusCake Pages.  Many of our existing customers have already made the transition from StatusPage.io as our very own StatusCake Pages not only integrates seamlessly with your StatusCake account but offers better value for money.

Although HipChat and Stride will be shut down by Atlassian there are many other integrations that our customers can use, including of course Slack itself and Microsoft teams.  We will also continue to look at new integrations, including Telegram that will be rolled out to our customers later this week.

Chrome Browser Extension

We’ve made some improvements to our StatusCake Alerts Chrome browser extension.  The Chrome extension is a great way of getting alerts on your uptime tests directly to your browser.  We’d love your feedback and thoughts on how to make this even more useful.  To add the extension to your browser just visit this page in the Chrome store.

 Google Chrome SSL changes

The popular Chrome browser from Google has in a recent update begun to mark all sites accessed via HTTP:// and not HTTPS:// as insecure.

This means that for any sites only serving over http exclusively, or missing a redirect to the https – users will be strongly dissuaded from browsing the site, and entering personal information.

If you want to check your StatusCake account right now for any offending URLs just follow the easy 2 step process below:

1 – First off use the filters in the main app dashboard to search for any URL’s that match “http://”

2 – Once that’s done simply scroll down the Status Codes for the tests, you are looking for any status code which does not begin with a 3, any that fit this criteria are likely to not have a redirect implemented, and should be checked out.

In response to these coming changes we recently implemented SSL access for both our Public Reporting and StatusCake Pages, so you won’t have to worry about users receiving any warnings when accessing these reports.

 

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Monday Update: San Fran’ Page Speed Location, SSL Warnings, DataDog Integration, & Enhanced Uptime Reporting

It’s Monday which means it’s time to once more tell you about some updates that that the StatusCake team have rolled out over the last week.

 

New Page Speed Location – San Francisco

We’ve just rolled out an additional page-speed testing location in San Francisco, USA.  Details of the new location are as follows:

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142.93.31.128
2604:a880:2:d0::2147:7001

With the addition of this new server we now have 9 page speed locations in total with San Francisco joining Amsterdam (Netherlands), Bangalore (India), Frankfurt (Germany), London (UK), New Jersey (USA), Singapore, and Toronto (Canada).

If you’ve got a request for a new page speed testing location please let us know.  If we get a few requests for a particular location we will do our best to roll it out to you!

 

Google Chrome & Untrusted SSL Certificates – Warnings

The Chrome browser release, Chrome 70, expected around the week of October 23rd 2018 will mean that going forward the Chrome browser no longer trusts any Symantec SSL certificates.

This disavowal of Symantec certificates means that all Symantec certificates will cease to be trusted from October.  Symantec digital certificates issues prior to 1st June 2016 already stopped working in April 2018.  As such if you fail to replace a Symantec certificate before the October deadline any visitor coming to your website will see “Not secure” in the browser bar when connecting to your site.

To flag this to you we’ve added a new in-app warning for all Symantec SSL certificate owners.  If you’ve got a test set-up within StatusCake SSL monitoring which has a Symantec certificate added you’ll be shown a warning making it clear which one of your tests is impacted.

 

Data Dog Integration

As you may have seen in our blog post at the end of last week we’ve now rolled out an integration with DataDog.   This joins our stable of integrations which include PagerDuty, Slack, HipChat and many more.  You can find a list of StatusCake integrations here.

As with all our direct integrations getting up-and-running with DataDog is quick and easy to do.  In very simple terms all you need is your DataDog API key and you’re good to go.  You can find more details on the DataDog integration here.

We’re always looking to roll out new integrations so that you have the power to decide when and how alerts and data are best sent to you.  Not only do you have full control and flexibility, but our research has shown that teams with at least one integration set-up recover from downtime 32% quicker.

We’ve recently had suggestions for RocketChat, Stride, and Telegram integrations so if you’d like to add your vote to any of those, or suggest a completely different integration altogether then please let us know.

 

Enhanced Uptime Reporting – Beta 

One of the key areas for improvement at StatusCake over the 2nd half of this year is reporting.  Historically we’ve only supported email reports for uptime tests, and only then where all tests in the account are to be found on the one report which you can choose to have delivered daily or weekly.

We’re pleased to say that the first of many improvements is being rolled out today in a limited beta-test.  This will allow our customers to create reports for one, some, or all of your uptime tests.  You simply create a report, decide which uptime tests are to be added to it, and then decide who that report gets sent to and when.

As we roll out more reporting updates we will make further changes based on your customer feedback, as well as rolling out new reporting across all StatusCake features so that it includes domain monitoring, SSL monitoring and so on.

If you’d like to be part of the beta testing group please contact us.  We’ll be rolling this out to all customers early next week.

 

Customer Survey

Next Monday we’ll have some news on our Customer Survey which we’ll be sending out to all our customers.  The Customer Survey is not only important for us in helping us to understand our customers better, but it’s your chance to really tell us what you think of StatusCake.  Until next time, have a great week.